Privacy Policy
What is the purpose of this Privacy Policy?
Under data protection legislation, we are required to explain to you why we collect information about you, how we intend to use that information and whether we will share your information with anyone else.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy tells you how personal information which we collect from you, or which you provide to us, will be processed by us.
This relates to information collected from your GP/Consultant on referral to our clinical services and information collected directly from you from our website, over the telephone and at face-to-face appointments.
Please do not use WELL&GUT clinical services unless you agree with this policy.
This statement does not form part of any contract to provide services. It is important that you inform us of any changes to your personal information which we hold so that the information which we hold is accurate and current.
Information we collect and use
We collect many different types of information.
Types of Data collected
personal details (such as name, gender and date of birth);
Contact details (such as your address, telephone number and email address)
Cookies and Usage data
Usage Data
We may collect information how the service is accessed and used
We use Google Analytics to track visits to the site. For more information please see Google Analytics website
What we do with your information
Information is stored in accordance with HCPC standards.
We may use your personal data for the following purposes:
to contact you to make an appointment either face-to-face, over the telephone (landline, mobile or SMS) via email or post.
to provide you with tailored advice and guidance.
in order to handle any issue which you raise
to notify you about changes to our service.
We will comply with data protection law. All clients details, case notes and correspondence will be stored securely and treated confidentially according to General Data Protection Regulations (GDPR) and the Data Protection Act 1988.
Security of your data
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information. However, no method of transmission over the Internet , or method of storage is 100% secure. Whilst we strive to use the most secure methods possible , by using our service , you acknowledge that you understand and agree to assume these risks.
Third Parties
Information may be passed to third parties outside our control, for example some pages on the website may have embedded content/links from other websites which are not operated by us. We recommend that you check the respective policies of these websites to check how they use your personal information as we have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services
Children Privacy
The Site and the Service are not directed to anyone under the age of 18. We do not knowingly collect personal identifiable information from anyone under the age of 18. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible.
Your Rights
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). However, there are exceptions to this right and in certain circumstances we can refuse to delete the information in question for example if involved in a legal claim.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you.
Request the transfer of your personal information to another party.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us.
Right to complain to the ICO
You also have the right to complain to the Information Commissioner’s Office (the “ICO”) if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Changes to this Privacy Policy
We may amend this privacy policy at any time so please review it frequently and at least each time you submit personal information to us. The date at the bottom of this page will be amended each time this policy is updated. Our current privacy policy applies to all information that we have about you and your account.
Contact Details
If you have any questions, comments or requests regarding this privacy policy, or our services, please contact us at info@wellandgut.com.
Last updated: 16 October 2021